Some Amazon merchants complain of scam returns, where buyers ship junk back to sellers and claim they are returns, and say Amazon’s policies favor customers (Sebastian Herrera/Wall Street Journal)

Sebastian Herrera / Wall Street Journal:
Some Amazon merchants complain of scam returns, where buyers ship junk back to sellers and claim they are returns, and say Amazon's policies favor customers  —  Merchants receive junk instead of returned purchases, a sore point as they say Amazon's policies favor customers