Decagon, which uses generative AI to replace or augment a company’s customer support staff, raised a $35M Series A led by Accel, with participation from a16z (Anna Tong/Reuters)

Anna Tong / Reuters:
Decagon, which uses generative AI to replace or augment a company's customer support staff, raised a $35M Series A led by Accel, with participation from a16z  —  - Decagon, a startup that sells artificial intelligence-powered customer support solutions, said on Tuesday it had raised $35 million in Series A and seed funding.